NOTES All orders submitted to us are
subject to LH credit approval and these standard
terms. Unless previously verified by us, all
artwork (especially electronic art) must be
accepted by our typesetting department, to
verify that we can read and use the artwork
to produce your desired results. All lead times
discussed are based on our current press and
material availability; actual delivery will
be determined at the time of receipt and acceptance
of your order. If you do no submit your order
on the day it was quoted, please call our staff
for up-to-date lead time information. In the
event of a variance in terms and/or conditions
between these standards and those submitted
on your purchase order, our terms will prevail,
unless we have specifically enumerated and
accepted your terms in writing.
• One carton minimum order (blank stock catalog
items only). Stock labels or cards sold in
full box multiples only.
• All prices are listed in U.S. Dollars.
All orders are subject to sales tax if no valid
resale certificate is on file for the “ship
• For international shipments, custom brokerage
service charges, inland freight costs, freight
costs, custom duties, tariffs, or freight forwarder
expenses are not included in the price of the
products and will be charged to the customer.
• We accept Visa, MasterCard, American Express
and Discover cards for payments.
• All trademarks are the properties of their
QUANTITIES All standard orders are subject
to a 10% under/over run. All orders made from
specially purchased materials are subject to
a 20% under/over run. We will bill only for
actual quantities produced. Please adjust your
order quantity appropriately so that you will
receive an adequate supply. This quotation
is based on a continuous or interrupted production
run on the entire order.
TOLERANCES The price quoted includes the following standard
manufacturing tolerances: Sizes: Die
cut size, label size, location of perforations
or other mechanical features tolerance is +/-0.03125” (1/32”).
All locations are measured from top and left
edge of the label or carrier. Print registration
tolerance is +/-0.04687” (3/64”),
measured from the top and left edges of the
label. Color match tolerance is within one
shade of PMS color for flexographic printing
and ½ shade for lithographic printing,
as measured by an industrial spectrometer.
NOTE: If this job requires tighter tolerances,
please call our staff to discuss the details.
ACCEPTANCE In the event you request
a proof copy of artwork, evaluation samples
of materials, or agreement on other details,
we will provide you with a Customer Acceptance
form covering those details. We will wait for
your signed approval on this form to be faxed
or mailed back to us, indicating that you have
reviewed and accepted these conditions and
any other issues that we have discussed. Upon
receipt, we will schedule production of your
product. Our acknowledgement of your purchase
order represents your acceptance of our Terms
DIES, TOOLING, ART When charged to
you, all plates, dies, tooling, and art will
be held by the factory for future orders. Tooling,
plates and art sold at less than quoted price
or sold included in the price are our property.
If a job remains dormant for 3 years, the files
and their contents may not be maintained.
CONTENT It is our responsibility to follow
copy specifications and instructions submitted
to us with your order. We cannot and do not
assume any responsibility for any loss resulting
from the failure of the copy to meet requirements
of applicable federal and/or state laws and
MATERIALS We use high quality materials, inks, stocks,
and adhesives. However, we cannot control
the manner in which these products are used
once they leave our facilities; therefore,
we assume no responsibility for any damage
arising out of the use of the products we manufacture.
WORK All experimental work will be performed
at the customer’s liability and expense.
PRICING All prices are based on the information,
specifications, and artwork (if printed) you
have supplied. In the event we determine that
there is a discrepancy between this quote and
the information supplied with your order (this
may be in specifications, artwork, samples,
descriptions, or other material issues), we
reserve the right to modify the quoted price
to accommodate your requested changes. We will
review any adjustments with you before we accept
your order. This would include sending a correct
copy of a purchase order accepting the corrections.
Some carton prices may not per M price x qty/carton
due to mathematical rounding. Carton pricing
supersedes per M prices. Prices are subject
to change without notice. Sales and use tax
is not included in our standard pricing; unless
specifically identified as such on the invoice.
If a customer is identified as non-exempt,
any unbilled taxes, interest, penalties and
fees will be assessed according to the governing
CANCELLATIONS Order cancellations involving
special purchase materials will not be accepted.
Cancellations on other others will not be accepted.
Cancellations on other orders will incur charges
for all LH expenses incurred for paper, dies,
plates, and any work performed up to the date
of receipt by LH of your cancellation. (Minimum
DEPOSITS Orders involving special order material
may require a deposit, unless prior arrangements
have been made with our credit department.
The amount of the deposit will be determined
on a per order basis.
SHIPPING All shipments are FOB our factory
or distribution center. UPS, USPS, and Fedex
shipments will be routed per your instructions,
but if not specified, we will make the shipment
using our discretion. We will endeavor to meet
all delivery conditions requested, but delays
or failures in these commitments resulting
from fire, flood, labor negotiations, raw material
shortages, or other causes beyond our control
will not be considered a breach of agreement.
Please see next paragraph regarding freight
AND CLAIMS Our standard payment terms or
1% - 10 days, net 30 days./ A late payment
charge of 1% per month will be assessed on
delinquent invoices. Credit card payments are
net only. We have the right to hold any other,
or keep in our possession any materials supplied
until satisfactory arrangements for methods
of payments have been agreed upon. Claims for
freight must be arranged by you with the carrier.
Claims against product must be made in writing
within sixty (60) days of receipt of merchandise,
and must specify where the product does not
conform within tolerances to the specifications.
Liability shall be limited to stated selling
price, and shall, in no event, include special
or consequential damages, including but not
limited to: profits or profits lost. The payment
of any collection fees and reasonable attorneys’ fees
incurred by or assessed to LH in connection
with the enforcing this agreement or in defending
any claim for breach of this agreement shall
be your responsibility. All orders are governed
by and enforced under the laws of the State
of California, including provisions of the
Uniform Commercial Code.
GOODS POLICY All returns require prior validation
and a Return Materials Authorization
(RMA) Number to be issued. All returns must
be clearly marked with this authorization number
or the return will not be accepted and any
freight charges incurred will be the originator’s
responsibility. Shipments must have each box
marked clearly indicating the RMA number. For
skid shipments, the skid must be marked with
the RMA number on a placard on at least two
sides of the skid. Customer will be responsible
for making arrangements with the parcel service
or trucking company to return products that
were not the responsibility of the manufacturer
or of LH processing the order. For stock item
products that are returned without any manufacturing
defect, the following apply: 20% restocking
fee. Special order items will incur a 30% restocking
fee. RMAs will expire 30 days from issue date
and returns will not be accepted after the