Terms and Conditions
All orders submitted to us are subject to Label House credit approval and these standard terms. Unless previously verified by us, all artwork (especially electronic art) must be accepted by our typesetting department, to verify that we can read and use the artwork to produce your desired results. All lead times discussed are based on our current press and material availability; actual delivery will be determined at the time of receipt and acceptance of your order. If you do no submit your order on the day it was quoted, please call our staff for up-to-date lead time information. In the event of a variance in terms and/or conditions between these standards and those submitted on your purchase order, our terms will prevail, unless we have specifically enumerated and accepted your terms in writing.
- One carton minimum order (blank stock catalog items only). Stock labels or cards sold in full box multiples only.
- All prices are listed in U.S. Dollars.
- All orders are subject to sales tax if no valid resale certificate is on file for the “ship To” state.
- For international shipments, custom brokerage service charges, inland freight costs, freight costs, custom duties, tariffs, or freight forwarder expenses are not included in the price of the products and will be charged to the customer.
- We accept Visa, MasterCard, American Express and Discover cards for payments.
- All trademarks are the properties of their respective owners.
All standard orders are subject to a 10% under/over run. All orders made from specially purchased materials are subject to a 20% under/over run. We will bill only for actual quantities produced. Please adjust your order quantity appropriately so that you will receive an adequate supply. This quotation is based on a continuous or interrupted production run on the entire order.
The price quoted includes the following standard manufacturing tolerances: Sizes: Die cut size, label size, location of perforations or other mechanical features tolerance is +/-0.03125″ (1/32″). All locations are measured from top and left edge of the label or carrier. Print registration tolerance is +/-0.04687″ (3/64″), measured from the top and left edges of the label. Color match tolerance is within one shade of PMS color for flexographic printing and ½ shade for lithographic printing, as measured by an industrial spectrometer. NOTE: If this job requires tighter tolerances, please call our staff to discuss the details.
In the event you request a proof copy of artwork, evaluation samples of materials, or agreement on other details, we will provide you with a Customer Acceptance form covering those details. We will wait for your signed approval on this form to be faxed or mailed back to us, indicating that you have reviewed and accepted these conditions and any other issues that we have discussed. Upon receipt, we will schedule production of your product. Our acknowledgement of your purchase order represents your acceptance of our Terms and Conditions.
PLATES, DIES, TOOLING, ART
When charged to you, all plates, dies, tooling, and art will be held by the factory for future orders. Tooling, plates and art sold at less than quoted price or sold included in the price are our property. If a job remains dormant for 3 years, the files and their contents may not be maintained.
It is our responsibility to follow copy specifications and instructions submitted to us with your order. We cannot and do not assume any responsibility for any loss resulting from the failure of the copy to meet requirements of applicable federal and/or state laws and regulations.
We use high quality materials, inks, stocks, and adhesives. However, we cannot control the manner in which these products are used once they leave our facilities; therefore, we assume no responsibility for any damage arising out of the use of the products we manufacture.
All experimental work will be performed at the customer’s liability and expense.
All prices are based on the information, specifications, and artwork (if printed) you have supplied. In the event we determine that there is a discrepancy between this quote and the information supplied with your order (this may be in specifications, artwork, samples, descriptions, or other material issues), we reserve the right to modify the quoted price to accommodate your requested changes. We will review any adjustments with you before we accept your order. This would include sending a correct copy of a purchase order accepting the corrections. Some carton prices may not per M price x qty/carton due to mathematical rounding. Carton pricing supersedes per M prices. Prices are subject to change without notice. Sales and use tax is not included in our standard pricing; unless specifically identified as such on the invoice. If a customer is identified as non-exempt, any unbilled taxes, interest, penalties and fees will be assessed according to the governing jurisdiction.
Order cancellations involving special purchase materials will not be accepted. Cancellations on other others will not be accepted. Cancellations on other orders will incur charges for all Label House expenses incurred for paper, dies, plates, and any work performed up to the date of receipt by Label House of your cancellation. (Minimum $100.00 fee).
Orders involving special order material may require a deposit, unless prior arrangements have been made with our credit department. The amount of the deposit will be determined on a per order basis.
All shipments are FOB our factory or distribution center. UPS, USPS, and Fedex shipments will be routed per your instructions, but if not specified, we will make the shipment using our discretion. We will endeavor to meet all delivery conditions requested, but delays or failures in these commitments resulting from fire, flood, labor negotiations, raw material shortages, or other causes beyond our control will not be considered a breach of agreement. Please see next paragraph regarding freight damage.
PAYMENT AND CLAIMS
Our standard payment terms or 1% – 10 days, net 30 days./ A late payment charge of 1% per month will be assessed on delinquent invoices. Credit card payments are net only. We have the right to hold any other, or keep in our possession any materials supplied until satisfactory arrangements for methods of payments have been agreed upon. Claims for freight must be arranged by you with the carrier. Claims against product must be made in writing within sixty (60) days of receipt of merchandise, and must specify where the product does not conform within tolerances to the specifications. Liability shall be limited to stated selling price, and shall, in no event, include special or consequential damages, including but not limited to: profits or profits lost. The payment of any collection fees and reasonable attorneys’ fees incurred by or assessed to Label House in connection with the enforcing this agreement or in defending any claim for breach of this agreement shall be your responsibility. All orders are governed by and enforced under the laws of the State of California, including provisions of the Uniform Commercial Code.
RETURN GOODS POLICY
All returns require prior validation and a Return Materials Authorization (RMA) Number to be issued. All returns must be clearly marked with this authorization number or the return will not be accepted and any freight charges incurred will be the originator’s responsibility. Shipments must have each box marked clearly indicating the RMA number. For skid shipments, the skid must be marked with the RMA number on a placard on at least two sides of the skid. Customer will be responsible for making arrangements with the parcel service or trucking company to return products that were not the responsibility of the manufacturer or of Label House processing the order. For stock item products that are returned without any manufacturing defect, the following apply: 20% restocking fee. Special order items will incur a 30% restocking fee. RMAs will expire 30 days from issue date and returns will not be accepted after the expiration date.